What to expect
When you reach out to us, here's what happens next.
Quick response
We respond to every email within 24 hours on business days. For urgent safety concerns, please use the helplines on our Safety page.
Personal replies
No bots, no templated responses. A real person from our team reads and replies to every message we receive.
What to include
A clear subject line and a brief description of your query helps us respond faster and more accurately.
What can we help with?
We handle all kinds of queries. Here are some of the most common ones — but feel free to write to us about anything.
Email support@notalone.inGeneral questions about NotAlone
Companion application status
Reporting a safety concern
Media or partnership enquiries
Technical issues with the platform
Feedback or suggestions
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